Returns/ Refund Policy:
Your satisfaction with your order is very important to me, and in the event that you do have an issue with a product please get in contact.
That being said, here’s the official stuff:
Your order number/ proof of purchase will be required to proceed with returns/refunds
Fresh Flowers:

• Due to the perishable nature of fresh flowers I require notice within 24 hours of delivery
• Refunds/exchanges for perishable goods (fresh flowers) are only given in the case of the goods being faulty/damaged on arrival. A description of the problem and photograph may be required to confirm the issue.
• Fresh flowers require care from the customer and refunds/exchanges will NOT be given if it is deemed the flowers have not been cared for per given instructions

Dried Flowers/ other goods:

• Refund requests must be submitted within 14 days of delivery, and goods should be returned within 14 days of your request to return.
• Refunds will be given within 14 days of receiving the returned goods
• The customer is responsible for the return and associated costs.

Every case is treated on an individual basis and if you have a complaint, or a query about our returns policy, then please don’t hesitate to get in touch by emailing [email protected]
 
Cancellation Policy:
Orders may be cancelled up to 48 hours before delivery